Shipping FAQs

No restrictions. Send as many numbers of consignments as you’d like.

After providing the details of your shipment, ATM International Courier Services will find the best possible solution for you. We will present all possibilities for your shipment and you can pick the solution that you deem best for you.

Fill up the form given on our website with the following shipment specifications & our customer support representative will get back to you within a few minutes with an accurate quote.
-> Length: From the first left front to right.
-> Width: It’s measured from the front of the shipment to the back.
-> Height: Simply measure the top to bottom.
Important
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“Length” should be the longest side of your consignment. In case if the shape of your package is “irregular”, pick up the specifications from the extremes of the package.

Yes. There are strict restrictions on the size and weight of the shipments given by the courier companies. That’s where ATM International Courier Services steps in to provide solutions that help meet these restrictions..
Please make sure that you are providing us with the correct measurements (specifications) of your shipment. If helps avoid any surprises like additional surcharges etc. later on.

Volumetric or dimensional weight is a billing technique. It takes into account your shipment specifications - length, width, and height. ATM International Courier Services has a system in place (these formulas may vary per courier, services, or location) that automatically calculates the value accurately.

There is an international clause in place for the couriers, that prevents them from not lifting more than 30 kg consignments. It saves them from injuring themselves.

It means a certain category for your shipment.

Parcel - It’s usually a carton box or packaging used for shipment.
Pallet - When a consignment is placed on an undercarriage made of plastic, wood, or steel, that’s called a pallet.
Documents - Letters, contracts, other papers, invoices, etc. are all considered documents. Anything other than this, like a gift or product sample, etc, are considered parcels. One simple reason is the customs - they don’t consider documents dutiable but parcels.

We do not provide pallets. Customers have to arrange their own. Pallets should be safe for transportation as it may be required for lifting like a forklift.
Pallets are used for shipping heavy items (usually more than 23kgs in weight), large numbers of goods or items.

No problem. We have a tailor-made courier service for such large shipments. Please call our customer support or fill-up the form on our website and we will get back to you within a few minutes (on business days) with the solution.

We understand you. It is essential to understand your package’s journey to know how well your package will stay protected from any damage or loss.
Usually, shipments are maneuvered by Automated Distribution Systems. It will be processed with multiple other shipments, being handled by automated systems and people who take them through vans, conveyor belts, trays, etc. This is one good reason why fragile items are at risk while shipping and advised to be packed carefully.

Yes, sure. You need to be more careful with its packaging.

The label is a barcode that contains information that is used by the carrier to get your shipment delivered as soon as possible. It is generated based on the information provided during the shipment booking process. That is one reason we request you to give us all the details correctly. Errors in information during the booking process may cause delays.

The label should be put on the top of the box, where it’s clearly visible, preferably in the center. In the case of pallet shipment, you may put it in the pallet front - upper right corner.

It is actually permission granted by the National Customs Authority through documents for granting permission to import goods.
It is to make sure nothing illegal or dangerous is imported to the respective country. In addition, there are certain taxes and fees levied by the government, based on your shipment’s value and its contents. These shall be endured either by the shipper or the receiver of the shipment.

It is an invoice that has the number, description, and value of the goods being transported in the consignment.

You need not worry about it at all. As soon as you provide ATM International Courier Services information about your consignment, we generate it for your shipment. This document should be pasted on your shipment and not be kept inside it.

No worries. Give us a call immediately and we will sort out a solution to avoid any confusion later.
In this case, please inform us immediately.